Privacy Policy

1. Introduction

Zeal Legal Group (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website and using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

2. Personal Information We Collect

In the course of providing services and operating our website, we may collect the following types of personal information:

Contact Information: Name, address, email address, phone number.
Client Information: Details about your legal matters, including case information, history, and documents provided for the purpose of providing legal advice and services.
Payment Information: Payment details, including credit card information, billing address, and bank account details for payment purposes.
Technical Information: IP address, browser type, device details, cookies, and other information related to how you interact with our website.

We collect personal information primarily when you interact with us, whether through our website, contact forms, email, phone calls, or in person.

3. How We Collect Your Information

We may collect personal information through various means, including:

Direct interactions: When you provide information through online forms, sign up for newsletters, request a consultation, or make inquiries through email or phone.
Automated technologies: When you interact with our website, we may use cookies and similar technologies to collect information about your browsing behaviour, device details, and IP address.
Third parties: We may receive personal information from third-party services that you have interacted with, including government bodies, other professionals, or services related to your legal matter.

4. Why We Collect Your Information

We collect personal information for the following purposes:

Provision of legal services: To provide legal advice, representation, and other related services.
Communication: To respond to your inquiries, communicate about our services, and manage our client relationships.
Compliance: To comply with our legal obligations under Australian law, including anti-money laundering and counter-terrorism financing regulations.
Website usage: To improve the functionality and user experience of our website, including analysis of website usage and troubleshooting.
Marketing: To send you newsletters, updates, or marketing materials if you have opted-in to receive such communications.

5. How We Use Your Information

We use your personal information for the following purposes:

To provide you with legal services and advice.
To communicate with you regarding your legal matters, appointments, and services.
To process payments, issue invoices, and maintain billing records.
To ensure compliance with legal, regulatory, and professional obligations.
To improve our website and user experience, including analysing website traffic and user behaviour.
To send you newsletters, updates, or promotional materials if you have opted to receive them.

6. Sharing and Disclosing Your Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers: We may share your personal information with third-party service providers who assist in the operation of our website, payment processing, or other business operations (e.g., IT services, cloud storage providers).
Legal and Regulatory Compliance: We may disclose your personal information to government bodies, regulatory authorities, or law enforcement agencies if required to do so by law or in the course of a legal process.
Professional Advisors: We may share your information with other legal professionals, consultants, or experts as necessary to provide legal services.
Mergers or Acquisitions: If Zeal Legal Group undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, subject to the terms of this Privacy Policy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Google Analytics

We use Google Analytics to help analyse how visitors use our website. Google Analytics collects information such as your IP address, browser type, device type, and interactions with the website, including pages visited and time spent on each page. This data helps us improve our website’s content, design, and user experience.

Google Analytics uses cookies to gather this information. You can disable cookies through your browser settings, but please note that doing so may affect your ability to fully experience all features of our website.

The information collected by Google Analytics is anonymised and does not personally identify you. For more information on how Google collects and processes data, you can review Google’s privacy policy at: https://policies.google.com/privacy.

8. Cookies and Tracking Technologies

Cookies are small text files that are placed on your device when you visit a website. We use cookies and similar tracking technologies to enhance your user experience, analyse how you interact with our website, and help us improve our services.

The cookies we use may collect the following types of information:

Device information (such as browser type, IP address, and operating system)
Information about your visit to our website (such as pages viewed, time spent on pages, and referral sources)
Preferences you set on our website to improve your experience

You can manage cookies through your browser settings. Most web browsers allow you to block or delete cookies; however, please be aware that doing so may affect your ability to use some features of our website.

9. Information About Other People

If you provide personal information about another person (e.g., a family member, colleague, or associate), you must ensure that you have the appropriate authority to do so and that the other person is aware of and understands this Privacy Policy. You should also obtain the consent of the individual whose information you are providing, as we will treat this information in accordance with our privacy practices.

10. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

Physical Security: Secure storage of paper records and restricted access to office premises.
Electronic Security: Encryption, firewalls, and secure storage of digital information, including data backups.
Access Control: Restricting access to personal information only to those employees and third parties who need it to perform their duties.

While we take reasonable precautions to protect your personal information, please note that no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee the absolute security of your information.

11. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your personal information is no longer required, we will securely delete or anonymise it.

12. Your Rights and Choices

You have the right to access your personal information, and we welcome any requests for information regarding our privacy policy. To obtain access, you will be required to provide proof of identity. Access may be refused if any of the exceptions outlined in the Privacy Act apply.

13. International Transfers ofPersonal Information

While we strive to keep your personal information within Australia, there may be occasions when your data is transferred to countries outside of Australia, including to third-party service providers located overseas. If this occurs, we will take steps to ensure that your personal information is handled in accordance with Australian privacy laws and this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Zeal Legal Group